Welcome to Connectworks, an online service for the administration and management of trusts, companies, charities, estates and other organisations.
These Terms of Service are important as they record our obligations as the provider of the Service and your obligations as a user of the Service. Any use of the Service is undertaken strictly on these terms.
1 Terms of Service
1.1 The use of the Service, Website and any other of Connectworks’ services are subject to these Terms of Service.
1.2 Connectworks may vary or replace the Terms of Service at any time.
1.3 The Terms of Service were last revised .
2.1 In these Terms of Service unless the context requires otherwise:
Advisor means a lawyer, accountant or such other advisor who holds an Advisor Subscription to use the Service;
Advisor Subscription means the contract between the Advisor and Connectworks for the provision of the Service in Consideration for the payment of the Fees;
Authorised Use means the use of the Service by an Authorised User in accordance with the Terms of Service;
Authorised User means any person who has lawful and valid authority to access and use the Service, and includes, the Advisor, Subscriber, and any other person validly invited to have access and use of the Service;
Company means the company the subject of a Subscription;
Companyworks means the Service provided by Connectworks for the management and administration of companies made available by Connectworks via the Website;
Connectworks means Connectworks Limited;
Contact Person means in the case of a Trust a trustee of the Trust, being an Authorised User nominated by the Subscriber, or otherwise appointed, to manage the Service on behalf of the Trust and in the case of a Company a director of the Company, being an Authorised User nominated be the Subscriber, or otherwise appointed, to manage the Service on behalf of the Company;
Fees mean the annual fee payable by the Advisor or Subscriber to Connectworks in respect of the Advisor Subscription or Subscription, or such other fees which are payable for the use of the Service;
Information means all data, information and documentation entered, inputed, or uploaded by any of the Authorised Users to the Website and the Service;
Internet means the series of interconnected computer networks which support the world wide web;
Service means trust or Trustworks and company or Companyworks being the online management and administration services made available by Connectworks via the Website;
Subscriber means any person who initiates the Connectworks Subscription in respect of a trust or company or other entity type and is responsible for the payment of the Fees;
Subscription means the contract between Connectworks and relevant the Authorised Users in respect of one Trust or Company to use the appropriate Service in respect of that Trust of Company;
Terms of Service means these terms of service, including any modification or variation or such other terms of service as published on the Website in substitution of these terms of service;
Trust means the trust, estate or other entity the subject of a trust or Trustworks subscription in Connectworks;
Trustees mean the trustees of the Trust, as detailed in the Information;
Trustworks means the Service provided by Connectworks for the management and administration of trusts, estates, charities and other organisations made available by Connectworks via the Website;
Website means any domain or sub-domain owned and operated by Connectworks.
3 Use of Service
3.1 Connectworks grants to the Authorised Users a non-exclusive, non-transferable and terminable right to access and use the Service on the terms and conditions provided in these Terms of Service.
3.2 The Authorised Users may only use the Service for their lawful business in respect of the administration and management of a Trust in the case of a Trust Subscription and a Company in the case of a Company Subscription.
3.3 The Authorised Users may not access or attempt to access the Website for any purpose other than purposes connected with any Trust or Company for which they are appointed as an Authorised User.
3.4 The Authorised Users agrees that they will not do anything which compromises the integrity, functionality or security of the Website or the computer systems used to provide the Website.
3.5 An Authorised User may not copy, adapt, reproduce or reverse engineer any computer software used by Connectworks to provide the Service and Website.
3.6 An Authorised User may not retrieve, convert, adapt or use any Information for any purpose otherwise than in accordance with the Authorised Use of the Service and the Website.
3.7 The Service is provided to assist and with the administration and management of trusts and companies and it is expressly recorded that the Service is not the provision, or substitution, of legal, accounting or other professional advice.
4 Access to the Service
4.1 The Authorised Users are to each make their own arrangements for connection to the Internet for the purpose of accessing the Website. This obligation includes making payment of all costs, charges and fees necessary to connect to the Internet.
4.2 The Authorised Users are only permitted access to the Service where their relevant subscription is current, including the payment of the Fees.
4.3 The Authorised Users are only permitted to access the Service by the use of their username and password which they register from time to time with the Service.
4.4 The Authorised Users will keep all usernames and passwords required to access and use the Service secure and confidential. All access to the Website and use of the Service by the use of the Authorised User’s username and password is deemed to have been accessed by the Authorised User.
4.5 The Authorised Users agree to immediately request Connectworks to reset their password where there has been any breach of security or a breach of security is suspected.
4.6 The Authorised Users will take all reasonable steps or otherwise expressly directed by Connectworks to maintain or preserve security of their access to the Website and use of the Service.
4.7 Access to the Service may be the subject of restrictions where Connectworks reasonably considers such restrictions are necessary to ensure the efficacy or integrity of the Service. Connectworks will endeavor to advise the Advisor and Subscriber of the extent and nature of any restrictions prior to them obtaining a subscription.
5.1 In the case of a Trust Subscription the Information will at all times remain the property of the Trust the subject of the Information, in the case of a Company Subscription the Information will at all times remain the property of the Company in the case of an Advisor Subscription, the Information will be the property of the Advisor.
5.2 All Authorised Users warrant that the Information that they enter into the Service via the Website or otherwise is Information which they own or have the legal right to use for purposes associated with the Service.
5.4 The Authorised Users agree to hold and maintain copies of all of the Information. While Connectworks will take all reasonable care it makes no guarantee as to the uninterrupted operation of the Service or that there will be no loss of the Information. Connectworks expressly excludes any liability for any loss of the Information irrespective of the cause or nature of the loss.
5.5 The Authorised Users may not upload, input or enter any Information into the Service which is offensive, illegal or which may or will likely damage the Service, Website or any computer systems used to provide the Service.
6 Advisor Subscription
6.1 The Advisor will obtain an Advisor Subscription from Connectworks by accurately providing all required information as requested on the Website and the payment of the Fees.
6.2 The Advisor will ensure that the information provided in respect of the Advisor Subscription is updated when required to ensure it is accurate and complete at all times.
6.3 Connectworks may suspend or terminate the Advisor Subscription if any information provided, or updated, is or becomes, incomplete, inaccurate, false or misleading.
6.4 Where the Advisor has indicated as part of the Advisor Subscription registration that the Advisor Subscription is to be continuous then the Advisor Subscription will continue until 31 March following receipt of written notice from the Advisor that they wish to terminate the Advisor Subscription, otherwise the Advisor Subscription will end at the end of the period for which the Advisor Subscription is specified to relate to.
6.5 The Advisor agrees that where any contact details are provided in respect of any Trust or Company that Connectworks may use those contact details to invite that Trust or Company to obtain a Subscription.
7.1 The Subscriber will obtain and hold the Subscription from Connectworks on behalf of the Trust or Company to access and use the Service with respect to that Trust or Company.
7.2 The Subscriber will obtain the Subscription from Connectworks by accurately providing all required information as requested on the Website and the payment of the Fees.
7.3 The Subscriber may from time to time the provide details of any Authorised Users who are to have access and may use the Service in respect of the Trust or Company The Subscriber is to designate which of either themselves or an Authorised User is to be the Contact Person.
7.4 The Subscriber will ensure that the information provided in respect of the Subscription is updated when required to ensure it is accurate and complete at all times.
7.5 Connectworks may suspend or terminate the Subscription if any information provided, or updated, is or becomes, incomplete, inaccurate, false or misleading.
7.6 Where the Subscriber has indicated as part of the Subscription registration that the Subscription is to be continuous then the Subscription will continue until 31 March following receipt of written notice from the Subscriber that they wish to terminate the Subscription, otherwise the Subscription will end at the end of the period for which the Subscription is specified to relate to.
8 Contact Person
8.1 Connectworks will act upon any validly given instructions from the Contact Person. Where for any reason there is no Contact Person, Connectworks will act upon the unanimous instruction of all Authorised User’s who are either the trustees of the Trust or directors of the Company.
8.2 Notwithstanding the Subscriber being responsible for the payment of the Fees once appointed the Contact Person, subject to clause 8.3, will have the overriding authority in respect of the Service on behalf of that Trust or Company
8.3 The Contact Person may at any time either by operation of the Service or upon written instruction to Connectworks restrict, amend or remove the access and use rights of any Authorised User.
8.4 If Connectworks receives written advice from all Trustees or Directors other than the Contact Person (as detailed in the Information) requesting the suspension of the Contact Person’s authority, Connectworks will suspend the access and operation of the Service until Connectworks receives written advice from all Trustees or Directors , including the Contact Person, requesting the reinstatement of the Service. Connectworks obligation pursuant to this clause to reinstate the Service is subject to the Fees remaining current.
8.5 If Connectworks receives written advice from all directors of the Company other than the Contact Person (as detailed in the Information) requesting the suspension of the Contact Person’s authority, Connectworks will suspend the access and operation of the Service until Connectworks receives written advice from all directors, including the Contact Person, requesting the reinstatement of the Service. Connectworks obligation pursuant to this clause to reinstate the Service is subject to the Fees remaining current.
8.6 The Contact Person may terminate the Subscription at any time, however there will be no refund of any part of the Fees for any unused period of the Subscription.
9.1 The Subscriber will arrange for payment of the Fees, in accordance with the payment option selected by the Subscriber when registering the Subscription.
9.2 If the Fees are unpaid and Connectworks is required to take action to recover the overdue Fees then the Subscriber will be responsible for all reasonable costs, including any legal costs, incurred by Connectworks in obtaining payment of the Fees.
9.3 Connectworks may suspend access to the Website and the Service to all Authorised Users where the Fees are unpaid on the due date for payment.
10 Intellectual Property
10.1 The title and ownership in all intellectual property in the Service, Website, including any software, documentation, trademarks and graphical representations belongs and remains with Connectworks (or any licensor to Connectworks).
10.2 The title, ownership and all intellectual property in the Information is the property of the Trust or Company in the case of a Subscription, or the Advisor in the case of any Advisor Subscription. Connectworks is entitled to deal with the Information as it considers reasonably necessary to provide the Service.
11 No Warranties
Connectworks makes no representation and gives no warranties about the Service or the Website. For the avoidance of doubt all implied conditions or warranties are excluded in so far as permitted by law.
12.1 The Authorised Users access and use the Service entirely at their own risk.
12.2 To the maximum extent permitted by law Connectworks excludes all liability and responsibility to all Authorised Users and the Trust or Company in contract, tort or otherwise for any loss of any kind or damage arising directly or indirectly from the use of the Service.
12.3 Connectworks’ liability to the Advisor or Subscriber will in the event of any determination of liability on the part of Connectworks will be limited to the extent of the Fees paid by the Subscriber to Connectworks in the 12 months prior to the date upon which the Subscriber makes a claim against Connectworks. For the purposes of clarity the maximum of extent of liability is in respect of all or any claims where it is determined that not withstanding the exclusion of liability it is determined that Connectworks has a lawful duty to the Advisor or Subscriber.
The Advisor and Subscriber indemnifies Connectworks in respect of all claims, costs, damage and loss arising from the breach of these Terms and Conditions by the Subscriber or any Authorised User.
14.1 If the Advisor or Subscriber is dissatisfied with the Service or considers Connectworks is in breach of any of the Terms of Service then the Subscriber’s only remedy is the termination of their subscription.
14.2 If any Authorised User:
(a) breaches any of the Terms of Service and does not remedy that breach within 14 days of receiving written notice of the breach, if the breach is capable of remedy; or
(b) breaches any of the Terms of Service and the breach is not capable of remedy;
(a) Terminate their subscription;
(b) Suspend their subscription;
(c) Terminate or suspend any rights to use the Service by any Authorised User.
14.3 On the expiration or valid termination of an Advisor Subscription to the Subscription:
(a) The Advisor and Subscriber will remain liable for the Fees, either up to the date of termination, or where pursuant to the Terms of Service the Fees remains payable until any date after the date of termination, in which case up to that date;
(b) The Authorised Users will cease to use the Website and the Service.
(c) The obligations contained in clauses 3.2, 3.3, 3.4, 3.5, 4.2, 5.2, 5.4, 9.1, 10.1, 10.2, 11 and 13 will survive the expiration or termination of the Advisor Subscription or Subscription.
15.1 These Terms of Service represent the entire arrangements between Connectworks and the Advisor and Subscriber, and supersede replace and extinguish any previous agreements, representations or warranties. Connectworks may amend or replace the Terms of Service at anytime and upon the updated Terms of Service being published on the Website or otherwise advised the Authorised Users those terms will be deemed to apply in place of the previous Terms of Service.
15.2 Connectworks does not endorse or otherwise accept any responsibility for any third party website link available on the Website.
15.3 The Authorised Users agree that they will not either during such period they are appointed as an Authorised User or afterwards make any disparaging comments in respect of the Service or Connectworks.